Shopping
All jewelry at Haloh Design is handmade by Alicia, our owner. Each piece is carefully crafted with attention to detail and skill, making each piece of jewelry unique.
Yes, we use high-quality and durable materials such as 14-karat gold, silver and natural gemstones. Our jewelry is designed to last and maintain its beauty.
At this time, we do not offer fully custom designs, but you can always contact us for specific requests or modifications within our collection.
Pay
We accept a wide range of payment methods, including iDEAL, credit cards (Visa, MasterCard), PayPal and Apple Pay.
Yes, all our payments are processed through a secure and encrypted connection, so your data is safe. We use leading payment providers to ensure a secure experience for you.
No, we do not offer the option to pay afterwards through Klarna. However, you can pay securely with your bank via iDeal.
Orders
After completing your order, you will receive a confirmation email containing the details of your order. If you did not receive an email, please check your spam folder or contact us.
Because our jewelry is handmade, delivery time may vary. We usually ship your order within 5-7 business days. You will receive a track & trace code as soon as your order is shipped.
If you would like to make a change to your order, please contact us as soon as possible. If your order has not yet been processed, we may be able to adjust it.
Returning
Yes, you can return your order within 14 days of receipt, provided the jewelry is in original condition and unused. Personalized jewelry cannot be returned.
Please contact us to submit a return request. You will receive further instructions and a return label from us to return the product.
Once we have received and verified the returned product, we will process your refund. This can take up to 10 business days, depending on your bank.